Frequently Asked Questions
Below you will find the answers to the most frequently asked questions we get. If you have any further questions, please feel free to contact us and we are happy to talk more about what an experience at Treetops will be like!
We welcome any and all questions and concerns. You should feel comfortable when you are in the park, especially if this is something you have never done before. We can’t wait to hear from you! Ask us a question in the form below if you don’t find your answer on this page.
What should I wear?
You should wear comfortable clothes and closed-toed shoes that won’t slip off your feet (i.e., Crocs are not allowed). Long hair must be tied up. Please do not wear hooped earrings or dangling jewelry (i.e., long necklaces, scarves, bracelets).
Note that you will be in a full-body harness for three hours, so it is advisable that you wear clothing to protect you from harness rubs. This means that super short shorts are not advisable. Shirts are always required. Bathing suits are not allowed.
During less-than-ideal weather, we recommend making sure you dress for the weather. Feel free to bring rain jackets in the case of drizzly weather, and bundle up in the case of colder weather.
How fit do I need to be?
We have six courses ranging in difficulty from easy to incredibly difficult. Those who are fit will find an enjoyable challenge on our more difficult courses, while those who are less fit will still find an enjoyable challenge within their comfort-zone on some of our easier courses. You are able to traverse as fast or as slow as you wish. Passing is also allowed and encouraged so don’t feel like you are holding an entire group! There really is something for everyone here!
How hard is it?
The easier courses are easier to traverse and only 10 to 15 feet off the ground, while the harder courses are harder and range as high as 42 feet off the ground. However, if you have never done a high ropes course before, you will use different skills and muscles you probably haven’t used before. Because of this, we strongly advise that everyone starts on our easier courses and works their way up the levels!
Do I need a reservation?
Reservations are HIGHLY recommended. Walk-ins are welcome on a first-come-first-serve basis, but our reservations do get access to the park first if we have a high volume of people in the park. Also, we do periodically take full site rentals for groups, and we wouldn’t want you to show up wanting to climb after a long drive to discover we are completely booked. When in doubt, give our office a call or shoot us an email. If you have a larger group, you may also qualify for some of our discounts, but you must book ahead of time with us or online to receive the discounts.
In the spring and fall, we do reserve the right to close the park early due to a lack of reservations and/or questionable weather. We will not close if we have reservations for that, but to ensure you can climb when you plan to arrive, make your reservation online ahead of time.
How can I buy a ticket?
Online bookings are available on our website (bright green button at the top or in the drop down on our mobile site that says Book Now). You can also call us at 616-226-3993 or email us at email@example.com to reserve your time, or if you have any questions about your booking. Walk-ins are welcome but note that reservations get into the park first if we have a high volume of people. We also do offer full site rentals so checking and reserving your time ahead of time will prevent you showing up when our site is reserved fully for a private group!
In the fall, we do reserve the right to close the park early if there are no reservations. To ensure you can climb at the time you plan to be out here, book your reservation online ahead of time.
What are the height and weight restrictions?
- Minimum reach – 54″
- Maximum height – 54″
- Minimum age – 4 years old
- Maximum age – 7 years old
- Maximum weight – 65 lbs
- Minimum reach – 6′ to climb independently
- Minimum height – 4′
- Maximum height – 6’4″
- Minimum weight – 60 lbs
- Maximum weight – 265 lbs
- Minimum age – 7 years old (with parent climbing with them), 10+ (and reach the minimum height) to climb independently
- Maximum age – none!
Are there any medical restrictions?
You will not be able to climb if you have a history of head, neck, and spinal injury, or if you are pregnant. If you have a major injury such as a severe muscular or bone injury, or another injury that might impair your ability to climb, please ask your physician before climbing.
What happens if it rains?
We operate our park in rain or shine and do not offer refunds for poor weather. Our park has a thick canopy of leaves that provides good shelter from all but the heaviest downpours. We do temporarily cease all climbing activities in the event of nearby thunder, lightning, high winds, or other weather conditions that could pose risk to climbers. In the event that we must close the park due to dangerous conditions, we will offer vouchers and discount coupons for those caught in any of this weather.
What is the cancellation policy?
Cancellations must be made at least 24 hours in advance. Call our office at 616-226-3993 during our office hours (these vary throughout the year, so check our website for the most up-to-date hours), or email us anytime at firstname.lastname@example.org to cancel or reschedule.
If you have a group reservation (which includes 7 or more people, and you will have spoken with either one of our office staff to make your reservation), please see your Group Event FAQ sheet on when your group can cancel or change your reservation by.
What are your safety standards?
We use a smart belay system called CliC-iTs. The way these are designed, once you are engaged into the system, you can only ever take one out of your two claws off the system. This allows you to experience the joys of a self-guided system without needing a facilitator to slow you down.
We check our gear (harnesses, belay system, zip trolleys, etc) after every single use to ensure everything is properly functioning.
Our course itself was built and designed to ACCT and ASTM standards for the industry. We do an inspection of our entire course (every element, every bolt) every single day before we open to the public or for a private group.
ACCT is the Association for Challenge Course Technology and ASTM is the American Society for Testing and Materials. The standards that we hold to equate to standards that amusement parks with moving rides (i.e., roller coaster for instance) are held to.
Our staff all are trained and certified to be able to operate as facilitators in our park in accordance with these standards listed above.
Before we build in our trees, they are inspected by a Certified Arborist to ensure they are healthy enough to be used for our course. In tree-lingo, all of our trees undergo a Level Three Inspection before we even build in that tree. On top of it, we take measures
Lastly, we have a third-party inspection of our course every single year. This means that someone not affiliated with the building or operation of the park who is a Certified Inspector looks over every aspect of our course to ensure that everything is operating to the current ACCT/ASTM Standards.
In short, your safety is our number one priority, always, on our course.